Shipping
Orders are processed on business days. Shipping costs and delivery times are shown at checkout before you complete your order.
Returns and complaints
You have 14 days from the day you receive your goods to return them without giving a reason.
Secure payments
Online payments are processed by trusted, secure providers.
Warranty
A 2-year warranty on all products in our range.
Order tracking
You will find your shipment tracking link in your shipping confirmation email.
Frequently Asked Questions
Frequently Asked Questions
How quickly do you process orders?
How quickly do you process orders?
We process orders within 24 hours of receiving payment, on business days (Mon-Fri, 08:00-16:00).
Which payment methods do you accept?
Which payment methods do you accept?
Online payments - payment cards, BLIK and instant online bank transfers.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If your order has not yet been shipped, email us as soon as possible at kontakt@linbox.store or call +48 502 964 326 - we will do our best to help. Once your shipment has been dispatched, it is no longer possible to change the address or the contents of your order.
Do I need to create an account to make a purchase?
Do I need to create an account to make a purchase?
No, you can place an order as a guest. However, an account makes it easier to track your orders and view your purchase history.
Returns and complaints
How long do I have to return an item?
How long do I have to return an item?
You have 14 days from the day you receive your goods to return them without giving a reason. The product must be complete and in its original, undamaged condition. Full terms: Return Policy.
How do I request a return?
How do I request a return?
Email us at kontakt@linbox.store with your order number and details of your return - we will send you further instructions.
How long does the warranty last?
How long does the warranty last?
All products in our range are covered by a 2-year statutory warranty.
How do I submit a complaint or request servicing?
How do I submit a complaint or request servicing?
For complaints and servicing, email kontakt@linbox.store or call +48 502 964 326 (Mon-Fri, 08:00-16:00).
Delivery
How much does delivery cost?
How much does delivery cost?
Shipping costs and delivery times are shown at checkout in your order summary.
How long does delivery take?
How long does delivery take?
We process orders within 24 hours, and courier delivery within Poland usually takes 1-2 business days.
Do you ship outside Poland?
Do you ship outside Poland?
Yes, we ship to all European Union countries.
How can I check my order status?
How can I check my order status?
You will find your shipment tracking link in your shipping confirmation email. You can also check your order status in your customer account.
Products
How do I choose the right equipment for my needs?
How do I choose the right equipment for my needs?
Our News blog contains guides to help you choose equipment for your specific needs, such as selecting an alarm system, surveillance cameras or a laser level.
Do you offer technical support in Polish?
Do you offer technical support in Polish?
Yes, we offer real technical support in Polish, not just sales.
Is the equipment CE certified?
Is the equipment CE certified?
Yes, our products meet the required CE standards. You can find declarations of conformity and user manuals on the Manuals and CE Declarations page.